PillowMakers.com Guarantee:

We are so confident that you will have a  healthier and more comfortably sleep with our products that we are offer a 30 night guarantee. Try our products for up to 30 nights and if you are not satisfied, return the product within 30 days for a full product refund (less shipping and handling).

Often times the pillow is not exactly the firmness you anticipated, either too soft or too firm, it is very subjective and difficult to get it perfect. We will go to great lengths to make sure that you are satisfied with your pillow, including adding or removing fill and shipping it back to you. This is part of our effort to make certain that our customers get what they need.

How To Return

1. Please include a note asking for a refund or adjustment of pillows.
2. Please use  for your protection, Fed Ex Ground or United Parcel Service (UPS) with proof of delivery. If your package is lost in return shipment and if it cannot be tracked, we cannot replace it or refund your purchase.
3. A refund in the amount of the product will be issued within 14 business days upon receipt of your package(s). Note: Unless the return is the result of our error, a refund will not be issued for shipping charges incurred.
4. You will receive a credit letter confirming your return and credit. Please contact our Customer Service Representatives at brendacrossno@comcast.net with questions regarding your return.

Please note that we are unable to refund any shipping costs.

Call: 1-866-834-0613 or 256-383-8507 Monday – Friday 10:00am to 5:00pm Central time Saturday 10:00am to 4:00pm Central Time Fax: 256-314-5589