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 FAQ  

How do I choose?











Warm in Winter, Cool in Summer

Pillowmakers down comforters hold your natural temperature (98.6) and, in combination with our hand-selected, high-thread count shells, allow excess heat to escape and breathe. This allows it to be "Warm in Winter and Cool in Summer".

The magic of down is the lightweight maintenance of your body’s natural temperature and, of course, the feel! After you sleep under a down comforter for a week you’ll be spoiled. Anything else will feel stiff and heavy.

Down is the best insulation known. Man made fibers don’t even come close! They aren’t as warm and they don’t breathe.

    How To Choose A Down Pillow

    You will spend a third of your life in bed, so it is important that you choose your pillow wisely! Follow these guidelines to make the right choice.

  • Start by deciding whether you would prefer an all down pillow or a feather and down blend pillow. A feather and down blend will tend to hold its shape longer than an all down pillow of the same firmness. However, you will be able to feel the spine of the feather in most blends. A pillow filled with all down will provide more softness and yet, can still provide maximum support depending on the quality and amount of fill. All down pillows will conform easier to your body contours as well.

  • Next, determine how much support you need. There are many different levels of support in pillows. Support is determined by the quality of the fill and the number of ounces. The easiest way to decide what firmness you need is to think of the position you normally sleep in. For example, a stomach sleeper would typically prefer a very soft pillow (we suggest The Ashling.) A back sleeper may need more support (try our Outer Down pillow.) A side sleeper generally prefers a pillow with maximum support (we recommend The Aideen.)

    How To Choose A Down Comforter

    For a warm, cozy night sleep, nothing beats a down comforter! Down is the best insulation known. With the right down comforter, therer’s no reason to ever be cold again. Let us help you make an educated choice:

  • Decide how warm of a comforter you want. We have three basic warmth levels:

    • Light Weight equals the warmth of approximately one wool blanket or two light cotton blankets. Light weight comforters are good for summer and warmer climates.

    • Medium Weight equals the warmth of approximately two wool blankets, or a blanket and a quilt. This is our most popular weight, a good year round warmth.

    • Heavy Weight equals the warmth of approximately three wool blankets, or an electric blanket, or two heavy quilts. These make excellent winter weight or very cold climate comforters.

      Determine how big of a comforter you need.
      Traditional sized queen and king comforters, when pulled up to the top of the mattress, will tend to stop at the very foot of the bed with very little overhang. This is good if you have a footboard, as you won’t have to tuck much in.
If you still have difficulty deciding or have questions that haven’t been answered, please call our toll free number (1-866-834-0613) and speak with one of our down experts. Or, if you prefer, email us with questions at brendacrossno@comcast.net

How do I care for my product?

Pillow Care Instructions

  • Use a good quality pillow protector. This can help to lengthen the life of your pillow. Be sure to strip off and wash protectors regularly.

  • Fluff pillow daily, ideally in the morning. This will help the pillow to maintain optimum loft.

  • All of our pillows are machine washable! Instructions for machine washing are as follows:

Machine wash in warm water using a small amount of mild liquid soap. (We like Le Blanc Down Wash) We recommend using a front loading commercial size machine and a gentle cycle. Do not use bleach or fabric softener. After wash cycle is finished, be sure to run your pillows through at least 2 rinse cycles. This will assure all soap residue is removed.

Tumble dry on low heat setting. DO NOT LINE DRY! Add a couple of tennis balls or clean canvas tennis shoes to help break up large clumps of down while drying. Between cycles, remove pillow and fluff. Return pillow to dryer until completely dry. Drying will usually take 2 to 4 hours depending on the density of the pillow.

Pillow Care FAQ’s

Q. I washed my pillows per instructions, but they are still clumpy. What did I do wrong?

A. This can result from too much soap or not drying it long enough. Too much soap can leave a residue that will prevent the down from lofting back up during drying. Always be sure to rinse well during washing. Also, be sure to dry the pillow completely. If you feel clumps, and are sure the pillow was rinsed well, return it to the dryer.

Q. Can I use dryer sheets or fabric softener when washing down pillows?

A. No. Both will leave a sticky residue on the down and will cause it to become clumpy.

Q. What will happen if I line dry my pillow?

A. Line drying does not force air into the down and clumps will not break apart. The down will remain in wet clumps and could develop mildew.

Q. What will happen if I use a top loading machine?

A. Down has a tendency to float and may not get fully wet in a top loading machine. Only half of the pillow will come clean in this case.

Comforter Care Instructions
  • We highly recommend using a duvet or comforter cover. This will keep the comforter clean, and it is easier to remove and wash, than the comforter itself. Ideally, when using a duvet cover, a comforter needs washing only once every 2 to 3 years.

  • Fluff your comforter regularly. Two or three times a week is sufficient.

  • Air your comforter out outside occasionally, on a cool, breezy day. This will help maintain loft by freshening up the down. Or, if you can’t get it outside, put your comforter in the dryer on a fluff cycle.

  • When storing a down comforter, always store in cotton, never plastic. Cotton breathes, while plastic can trap moisture and promote mildew.

  • Almost all of our comforters are machine washable! Washing instructions for comforters are as follows:
Machine wash in warm water using a small amount of mild liquid soap. (We like Nikwax Down Wash.) We recommend using a front loading commercial size machine and a gentle cycle. Do not use bleach or fabric softener. After wash cycle is finished, be sure to run your comforter through at least 2 rinse cycles. This will assure all soap residue is removed.

Tumble dry on low heat setting. DO NOT LINE DRY! Add a couple of tennis balls or clean canvas tennis shoes to help break up large clumps of down while drying. Between cycles, remove comforter and fluff. Return comforter to dryer until completely dry. Drying will take several hours depending on the size and weight of the comforter.

Comforter Care FAQ’s

Q. What is a duvet cover?

A. A duvet cover is basically a giant slipcover that will help keep your comforter clean. These can be stripped off and washed more easily than the comforter itself. It is also an easy way to change the decor of a room without purchasing a new comforter.

Q. Do I have to use a duvet cover?

A. While we strongly recommend using one, the answer is no, you don’t have to. However, not using one will result in more frequent washings and cause the comforter to break down much more quickly.

Q. I washed my comforter per instructions, but it still has clumps in it. What did I do wrong?

A. This can result from too much soap or not drying it long enough. Too much soap can leave a residue that will prevent the down from lofting back up during drying. Always be sure to rinse well during washing. Also, be sure to dry the comforter completely. If you feel clumps, (and are sure the comforter was rinsed well,) break them up by hand and return it to the dryer until you don’t feel any more clumps.

Q. Can I use dryer sheets or fabric softener when washing my down comforter?

A. No. Both will leave a sticky residue on the down and will cause it to become clumpy.

Q. What will happen if I line dry my comforter?

A. Line drying does not force air into the down and clumps will not break apart. The down will remain in wet clumps and could develop mildew.

Q. What will happen if I use a top loading machine?

A. Most comforters are too large to wash in a top loading machine. Down has a tendency to float and may not get wet in a top loading machine. The comforter will not receive a thorough cleaning in a top loading machine.


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